Definition: Business process innovation

Category: R & D - Oslo Manual

New or improved business process for one or more business functions that differs significantly from the firm's previous business processes and  that has been brought into use by the firm. http://ec.europa.eu/eurostat/ramon/statmanuals/files/Oslo_manual_2018_en.pdf
Source:
Organization for Economic Cooperation and Development (OECD) and Statistical Office of the European Communities (Eurostat), "Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation", Fourth Edition, Paris, 2018
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