Please turn off your ad blocker so we can further develop the platform.
Definition: Quality (in the context of the public sector)
Category: Common Assessment Framework (CAF)
Delivering a public service with a set of characteristics/features that meet or satisfy, in a sustainable way: - the specifications/requirements (law, legislation, regulation); - the citizen/customer expectations; - all other stakeholders’ expectations (political, financial, institutions, staff). http://ec.europa.eu/eurostat/ramon/statmanuals/files/CAF_2013.pdf
Source:
European Network of National CAF Correspondents, European CAF Resource Centre at the European Institute of Public Administration (EIPA), "The Common Assessment Framework (CAF). Improving Public Organisations through Self-Assessment. CAF2013", Maastricht, September 2012
European Network of National CAF Correspondents, European CAF Resource Centre at the European Institute of Public Administration (EIPA), "The Common Assessment Framework (CAF). Improving Public Organisations through Self-Assessment. CAF2013", Maastricht, September 2012
Created:
Updated: