Definition: Balanced scorecard

Category: Quality, Framework

The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/default.aspx