Definition: Total Quality Management

Category: Quality, Framework

Total Quality Management (TQM) is a management philosophy that is driven by customer needs and expectations. TQM aims to create a Quality Culture, and is based on a number of core values such as: customer orientation; leadership; participation of all staff; process orientation; teamwork; staff development; and continuous improvement. https://ec.europa.eu/eurostat/documents/64157/4373903/06-Handbook-on-improving-quality-by-analysis-of-process-variables.pdf